Privacy Policy
Last updated: March 2026
The Pet Loss Studio ("we," "us," or "our") operates the website www.thepetlossstudio.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, subscribe to our emails, or purchase our products.
We take your privacy seriously. We will never sell your personal information to third parties. We will never share your email address with anyone. We collect only what we need to provide you with the support and resources you have requested.
Who we are
The Pet Loss Studio is an independent publisher of pet bereavement support books, workbooks, and guides, created by C. Arden. Our website provides information about our publications and free resources for people grieving the loss of a pet.
If you have any questions about this Privacy Policy, you can contact us at: petlossstudio@gmail.com
What information we collect:
Email address
If you sign up for The Healing Letter (our weekly email) or download our free 72-Hour Guide, we collect your email address. This is used solely to send you the content you requested. Your email is stored securely in MailerLite, our email service provider.
Website usage data
Our website is hosted on Squarespace, which automatically collects anonymous usage data such as pages visited, time spent on pages, browser type, and general geographic location (country level). This data is anonymous and cannot be used to identify you personally. We use this information to understand how visitors use our site so we can improve it.
Payment information
If you purchase a product through Gumroad (our digital sales platform), your payment information is collected and processed by Gumroad, not by us. We do not see, store, or have access to your credit card or payment details. Please refer to Gumroad's privacy policy for details on how they handle payment data: https://gumroad.com/privacy
Amazon purchases
If you purchase our books through Amazon, your transaction is handled entirely by Amazon. We do not receive your personal details, payment information, or home address from Amazon. Please refer to Amazon's privacy policy for details.
How we use your information
We use your information only for the following purposes:
To send you The Healing Letter and related email content you have subscribed to.
To deliver the free 72-Hour Guide or other resources you have requested.
To understand how visitors use our website so we can improve the experience.
To respond to any questions or messages you send us via email.
We do not use your information for any other purpose. We do not send unsolicited marketing. We do not sell, rent, or share your personal information with any third party.
Email and The Healing Letter
When you subscribe to The Healing Letter or request a free guide, your email address is stored in MailerLite, a GDPR-compliant email service provider based in Lithuania, EU. MailerLite processes data in accordance with the General Data Protection Regulation (GDPR).
You can unsubscribe from our emails at any time by clicking the "unsubscribe" link at the bottom of any email. When you unsubscribe, your email address is removed from our active mailing list.
If you would like your email address to be permanently deleted from our records, please contact us at petlossstudio@gmail.com and we will action this within 30 days.
Cookies
Our website uses cookies. Cookies are small text files that are placed on your device when you visit a website. They help the website function properly and provide us with anonymous usage information.
Squarespace uses cookies to enable core website functionality such as remembering your preferences and providing analytics data. These cookies do not collect personal information that can identify you.
We do not use advertising cookies. We do not use tracking cookies from social media platforms. We do not use any cookies to build a profile about you.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking cookies may affect the functionality of the website.
Third-party services
We use the following third-party services to operate our website and business:
Squarespace
Our website is built and hosted on Squarespace. Squarespace collects anonymous analytics data on our behalf. For more information, see Squarespace's privacy policy: https://www.squarespace.com/privacy
MailerLite
We use MailerLite to manage our email list and send The Healing Letter. MailerLite stores your email address securely and is GDPR-compliant. For more information, see MailerLite's privacy policy: https://www.mailerlite.com/legal/privacy-policy
Gumroad
We use Gumroad to sell digital products (PDF guides). Gumroad handles all payment processing. We do not have access to your payment details. For more information, see Gumroad's privacy policy: https://gumroad.com/privacy
Amazon
Our books are sold through Amazon. All transactions on Amazon are governed by Amazon's own privacy policy. We do not receive personal data from Amazon.
Your rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:
The right to access the personal data we hold about you.
The right to request correction of any inaccurate data.
The right to request deletion of your data.
The right to withdraw consent at any time (for example, unsubscribing from emails).
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.
To exercise any of these rights, please contact us at: petlossstudio@gmail.com. We will respond to your request within 30 days.
Children's privacy
Our website is not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us at petlossstudio@gmail.com and we will promptly delete it.
How long we keep your data
Email addresses: We retain your email address for as long as you remain subscribed to our mailing list. If you unsubscribe, your email is removed from our active list. If you request permanent deletion, we will remove all records within 30 days.
Website analytics: Anonymous usage data collected by Squarespace is retained in accordance with Squarespace's data retention policies.
We do not retain payment data. All payment processing is handled by Gumroad and Amazon.
Data security
We take reasonable measures to protect your personal information. Our website uses SSL encryption (HTTPS) to secure data transmitted between your browser and our website. Our email service provider (MailerLite) uses industry-standard security measures to protect stored data.
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: petlossstudio@gmail.com
Website: www.thepetlossstudio.com